Policies & Procedures

Opening Orders & Re-Orders

Fix-A-Stitch is offered in a package of 3 sizes in a single retail bag.  Opening orders and re-orders must be a minimum of 12 retail bags.

Annual Purchase Requirements

Fix-A-Stitch has no annual minimum purchase requirements.

Using Fix-A-Stitch Imagery in Your Advertising

Put Fix-A-Stitch on your website and in your catalogs. Our Advertising Image Request form will be considered an official written request for permission to use Fix-A Stitch images. You can choose the image of the tool, the logo, or both and the specifics of the images Images will be send to the email we have on file.

Account Status & Review

The status of your account will be reviewed annually.  In an effort to keep records accurate you may be asked periodically to provide updated information regarding the status of your business.

Authorized Buyers

Only authorized buyers are allowed to place orders. Accounts are limited to 3 authorized buyers. Only the business owner (the name appearing on the account application) may change, add or remove an authorized buyer. All authorized buyers must be employees of the business/account.

Change of Ownership

If the business changes ownership, the new owner is required to reapply for an account with Fix-A-Stitch. Any and all orders not shipped in the system submitted by the previous owners are canceled.

Store Relocation

If you relocate your business you will be required to update your account information and provide current resale certificates as required by your location.

Order Confirmation

You will receive an order confirmation email when you place an order.

Submitting an Order

Web Order: Web orders may be submitted online via the Fix-A-Stitch website using the online store. You must have an account number and a password to submit orders online. Once you have received your account number you may create a web account and begin ordering. Web orders must be paid with PayPal or credit card online to be processed.

Fax Orders:  Fax orders may be submitted to (800) 756-5931. Use the approved Fix-A-Stitch order form, available for download, on the Fix-A-Stitch website. You will be emailed an invoice. Your order will be processed after payment is received. You can either use the PayPal/credit card link on the invoice or mail a check.

Email Orders: Orders may be submitted by email to Fix-A-Stitch at Accounting@FixAStitch.com. Use the approved Fix-A-Stitch order form, available for download, on the Fix-A-Stitch website. You will be emailed an invoice. Your order will be processed after payment is received. You can either use the PayPal/credit card link on the invoice or mail a check.

Order Modification

An order cannot be modified or canceled once it has been submitted to the web site or entered into the computer system by an order entry agent.

Claims & Returns

Claims must be submitted within 30 business days of receiving the merchandise. Provide the invoice and P.O. number when  making a claim. All returns must be pre-authorized and require a Return Authorization (RA) number. Unauthorized returns will not be issued a credit. Call Accounting at (920) 349-7824 to make a claim or process a return.

Customer Service Hours

Fix-A-Stitch Customer Service hours of operations are 9:00 a.m. to 5:00 p.m. PST, Monday-Friday. Fix-A-Stitch is closed Saturdays, Sunday, and major holidays. The Fix-A-Stitch Customer Service Department may be reached by phone at (920) 349-7824 or by fax at (800) 756-5931. You may also reach them through email at Accounting@FixAStitch.com.